Good Call Bad Call - Mom Armed With Shotgun

SKU: GCBC101
Price: $129.00
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PD Home Intruder.   A Critical Thinking Tool.  This interactive DVD will model the work of 9-1-1 and promote 'critical thinking' on a call where the caller has a gun.  View YouTube Seqment.

The calls are scripted, next QnA led by the instructor (or completed individually).  Finally Best Practices suggested for this call are listed for further discussion.  Some calls have Outcomes.  This product is new 2010 and we will be continually releasing new calls throughout the year as they are created.  Stay tuned.

This call resulted in a shooting and death.

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